Frequently Asked Questions
📦 FREE Shipping On All Orders
🌸 SPRING SALE – 50% OFF + 60-Day Money-Back Guarantee
🚚 How much is shipping?
We offer free shipping on orders above AUD $70.
For international orders, a small shipping fee may apply — calculated at checkout.
⏱️ How long does delivery take?
Orders usually arrive within 5–10 business days depending on your location.
We’ll send tracking updates as soon as your order ships!
🔍 Where can I track my order?
Once your order is on the way, you'll receive an email with a tracking link so you can follow it from our warehouse to your doorstep.
📄 Why didn’t my parcel come with an invoice?
We’re reducing paper waste 🌱 — all receipts and invoices are emailed to you.
Need another copy? Just shoot us a message — we’re happy to resend it.
❌ Can I cancel my order?
Due to our fast fulfilment process, orders cannot be cancelled once placed.
But don’t stress — if you’re unhappy for any reason, we’ve got a 60-day money-back guarantee. Just reach out and we’ll make it right.
🔁 Can I return or exchange my order?
Yes! You have 60 days from delivery to return or exchange.
Email our support team with your order details and we’ll take care of it.
💳 What payment methods do you accept?
We accept all major credit/debit cards and PayPal.
(Buy Now, Pay Later options coming soon!)
📦 Will everything arrive in one package?
For larger orders, items may be shipped in separate parcels depending on stock.
Don’t worry — you’ll receive tracking info for each shipment.
🔒 Is my payment information secure?
Absolutely. All payments are SSL-encrypted and processed securely.
We never store your payment details on our servers.
For anything else, just reach out — our friendly Aussie support team is here to help! 💌
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